TERMS & CONDITIONS
LEEMO, LLC
– Terms & Conditions
Effective Date: December 26, 2025
These Terms & Conditions (“Terms”) govern the use of services provided by LEEMO, LLC (“LEEMO,” “we,” “us,” or “our”), a Florida-based luxury ground transportation company. By accessing our website, booking services, or riding in a LEEMO vehicle, you (“Client,” “you,” or “your”) agree to be legally bound by these Terms. If you do not agree, do not proceed with booking or use of services.
1. Scope & Hierarchy of Agreements
These Terms apply to all website usage, inquiries, and bookings made with LEEMO.
IMPORTANT:
All transportation services are additionally governed by the LEEMO Transportation Service Agreement, which applies automatically upon booking and governs the actual performance of transportation services.
In the event of any conflict, the Transportation Service Agreement shall prevail.
This clause alone saves you in disputes.
2. Services Offered
LEEMO provides private, luxury ground transportation services, including but not limited to:
Airport transfers
Hourly and charter services
Corporate transportation
Special events and weddings
Intercity travel within Florida
All services are subject to vehicle availability, traffic conditions, weather, and operational constraints.
3. Reservations & Payment Authorization
Booking Requirements
Reservations must be made via website, phone, or email.
A valid credit or debit card is required for all bookings.
Full payment is required prior to service, unless otherwise agreed in writing.
Pre-Authorization (Critical Clause)
By booking, you authorize LEEMO to place a temporary pre-authorization hold of up to twenty percent (20%) above the quoted total on your payment method. This hold is used to accommodate potential additional charges, including but not limited to:
Extended service time
Wait time beyond grace periods
Route changes or added stops
Parking, tolls, or surcharges
Cleaning, damage, or violation fees
Unused portions of the authorization will be released per your card issuer’s policies.
Failure to maintain sufficient authorization may result in delayed service, service termination, or collection efforts.
4. Pricing Adjustments & Fees
Final charges may include:
Wait time beyond included grace periods
Additional stops or client-requested changes
Tolls, parking, or special access fees
Off-hour, holiday, or last-minute surcharges
Cleaning, damage, or violation fees
All card transactions are subject to a processing fee disclosed at booking.
5. Deposits
All deposits are non-refundable and non-transferable.
Bookings made within seven (7) days of service require full prepayment.
Any refund eligibility beyond the deposit is governed by the cancellation policy below.
6. Cancellations & No-Shows
| Booking Type | Notice Required |
|---|---|
| Standard Sedans & SUVs | 24 hours |
| Airport Transfers (≤ 60 min drive) | 8 hours |
| Specialty Vehicles (Sprinters, Limos) | 7 days |
| Large Events, Buses, Weddings | 30 days |
No-shows and late cancellations are charged in full.
A no-show is defined as failure to appear within the applicable grace period without written notice.
Cancellations must be submitted in writing to info@rideleemo.com.
Weather-related refunds apply only if LEEMO cancels service for safety reasons.
7. Wait Time & Grace Periods
Included grace periods:
Standard pickups: 15 minutes
Seaports & FBOs: 30 minutes
Domestic flights: 45 minutes
International flights: 60 minutes
After the grace period, wait time is billed in 15-minute increments at the applicable hourly rate.
8. Client Conduct & Safety
Clients must:
Be punctual
Wear seatbelts at all times
Respect passenger and luggage limits
Treat chauffeurs and vehicles respectfully
Follow chauffeur instructions related to safety or legality
LEEMO reserves the right to terminate service immediately and without refund if conduct is unsafe, illegal, disruptive, or abusive.
9. Prohibited Conduct
Service may be refused or terminated without refund if a client or guest:
Smokes, vapes, or eats in the vehicle
Causes damage or excessive mess
Engages in threatening, abusive, or intoxicated behavior
Transports illegal substances
Extends body parts through windows or sunroofs
Carries weapons (except authorized law enforcement with valid credentials)
10. Damage, Cleaning & Liability for Misuse
Clients are financially responsible for damage or excessive cleaning caused by themselves or their guests.
Typical charges include but are not limited to:
Bodily fluids or vomit: $250 minimum
Deep interior cleaning: $250 minimum
Biohazard cleaning: $500 minimum
Smoke or odor removal: charged at full vehicle day rate
Interior or exterior damage: cost of repair plus vehicle downtime
Charges may be applied up to 24 hours after service.
11. Flat-Rate Transfers & Traffic Delays
Flat-rate transfers are based on normal traffic conditions at the time of booking.
If unforeseen circumstances occur, including accidents, road closures, weather, construction, or heavy congestion, causing trip duration to exceed estimated time, the service automatically converts to time-based billing. Additional time is billed in 15-minute increments.
12. Lost Items
LEEMO is not responsible for lost, forgotten, or damaged personal items.
Recovered items may be held temporarily and returned at the client’s expense.
13. Force Majeure
LEEMO is not liable for delays, interruptions, or cancellations caused by events beyond its control, including but not limited to weather, traffic accidents, mechanical issues, government actions, or acts of God.
When feasible, LEEMO may offer rescheduling or credit at its discretion.
14. Limitation of Liability (Non-Negotiable)
To the maximum extent permitted by law, LEEMO’s total liability for any claim arising out of or related to services shall not exceed the amount paid for the affected ride.
LEEMO shall not be liable for indirect, incidental, or consequential damages.
This clause is a lawsuit killer.
15. Privacy & Data Security
LEEMO handles personal and payment data in compliance with PCI standards and Florida law. Data is used solely for operational, legal, and service-related purposes and is not sold or shared without consent.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida.
Any legal action shall be brought exclusively in Broward County, Florida.
Parties agree to attempt good-faith resolution before litigation.
LEEMO may elect binding arbitration where permitted by law.
17. Right to Refuse Future Service
LEEMO reserves the right to refuse future bookings to any client who violates these Terms, the Transportation Service Agreement, or applicable laws.
18. Updates to Terms
LEEMO may update these Terms at any time. Continued use of services after updates constitutes acceptance.
19. Contact Information
📧 info@rideleemo.com
📞 +1 (305) 298-7070