These Terms & Conditions (“Terms”) govern the use of services provided by LEEMO, LLC (“LEEMO,” “we,” “us,” or “our”), a Florida-based luxury ground transportation company. By accessing our website, requesting a quote, booking services, or riding in a LEEMO vehicle, you (“Client,” “you,” or “your”) agree to be legally bound by these Terms. If you do not agree, please do not book or use our services.

1. Services Offered

LEEMO provides private, professional luxury ground transportation, including but not limited to:

• Airport transfers (MIA, FLL, FXE, OPF) and cruise-port transfers (PortMiami, Port Everglades)
• Hourly and charter services
• Corporate transportation
• Special events and weddings
• Intercity travel within Florida

All services are subject to vehicle availability, traffic, weather, and operational conditions. Service is provided across Miami-Dade and Broward County, and worldwide through vetted affiliate partners (see Section 19).

2. Reservations & Booking

Reservations may be made via our website, by phone, or by email. A valid credit or debit card is required for every booking. Full payment is required prior to service, unless otherwise agreed in writing. Confirmation is provided by email and text.

3. Pricing, Surcharges & Gratuity

LEEMO pricing is all-inclusive and transparent. Your rate is quoted up front, before you book, based on service type, vehicle, distance, and time. There is no surge pricing. Any applicable surcharges below are disclosed in your quote, so the price you see is the price you pay.

• Early/Late (After-Hours) Surcharge: trips scheduled between 12:00 AM and 6:00 AM incur an additional 20% of the base rate.
• Holiday Surcharge: services on New Year’s Eve, New Year’s Day, Christmas Eve, Christmas Day, and Thanksgiving Day incur an additional 20% of the base rate.
• Gratuity: gratuity is not included and is entirely voluntary. It is never added automatically; clients may add a gratuity at their own discretion for excellent service.

Final charges may also include tolls, parking, extended wait time, added stops, or route changes (see Sections 6 and 20).

4. Payment & Pre-Authorization

By booking, you authorize LEEMO to place a temporary pre-authorization hold of up to twenty percent (20%) above the quoted total on your payment method. This hold accommodates potential additional charges, including extended service time, wait time beyond grace periods, route changes or added stops, parking, tolls, surcharges, or cleaning, damage, or violation fees. You further authorize LEEMO to charge the final amount incurred upon completion of service. Unused portions are released according to your card issuer’s policies. Payments are processed through a PCI Level 1–certified platform; LEEMO does not store raw card data. Failure to maintain sufficient authorization may result in delayed service, service termination, or collection efforts.

5. Deposits

• All deposits are non-refundable and non-transferable.
• Bookings made within seven (7) days of service require full prepayment.
• Any refund eligibility beyond the deposit is governed by the cancellation policy below.

6. Cancellations & No-Shows

Cancellations must be submitted in writing to info@rideleemo.com. The following advance notice is required:

High-demand event dates. During high-demand periods — including Art Basel, Formula 1, the FIFA World Cup, and similar major events — the 30-day cancellation notice applies to all vehicle types, including sedans and SUVs, overriding the standard notice that would otherwise apply.

Refund mechanics. When a Client cancels with the required advance notice, any non-refundable deposit is forfeited per Section 5; amounts paid above the deposit are refunded to the original payment method within ten (10) business days, less any processing fees already incurred. At the Client’s written request, the full paid amount may be applied as credit toward a future booking within twelve (12) months.

No-shows & late cancellations are charged in full. A no-show is failure to appear within the applicable grace period without prior written notice. Weather-related refunds apply only if LEEMO cancels service for safety reasons.

7. Reservation Changes

All reservation changes must be requested at least 24 hours in advance, are subject to availability, and may result in additional charges.

8. Wait Time & Grace Periods

The following grace periods are included in the quoted price:

• Standard pickups: 15 minutes
• Seaports & FBOs (private aviation terminals): 30 minutes
• Domestic flights: 45 minutes
• International flights: 60 minutes

We track flights in real time and adjust pickup automatically. Wait time exceeding these grace periods is billed in 15-minute increments at the applicable hourly rate.

9. Vehicle Availability & Substitution

LEEMO reserves the right, in its sole discretion, to substitute the reserved vehicle with a comparable or upgraded vehicle when the requested vehicle becomes unavailable for any reason. The substituted vehicle will be of equal or greater class, capacity, and amenity level, with no additional charge when the substitution is an upgrade. The Client agrees to accept the substituted vehicle as full performance of the booking. If only a lower-class vehicle is available, LEEMO will notify the Client in advance and obtain consent; a partial refund or credit may be issued at LEEMO’s discretion.

10. Seatbelts & Passenger Capacity

All passengers must wear seatbelts at all times while the vehicle is in motion. Vehicles may not exceed their legal seatbelt capacity under any circumstances. LEEMO reserves the right to refuse or terminate service, without refund, if passenger capacity exceeds legal limits.

11. Child Safety Seats

In compliance with Florida law, all children under six (6) years of age must be secured in an appropriate federally approved child restraint device. Children ages six (6) through seventeen (17) must wear a seatbelt at all times.

Child safety seats are provided complimentary, at no additional charge, subject to availability and advance reservation (at least 24 hours’ notice). Rear-facing, forward-facing, and booster options are available. Chauffeurs may assist with installation; however, correct installation, usage, and compliance with all applicable child-restraint and safety laws are the sole responsibility of the parent or legal guardian.

Undeclared children. If children requiring safety seats are not declared in the booking at the time of reservation, the chauffeur reserves the right to refuse the trip. Such refusals are treated as no-shows, and 100% of the fare will be charged.

12. Service Animals & Pets

Trained service animals accompanying passengers with disabilities are welcome in all vehicles at no additional charge, in accordance with the Americans with Disabilities Act (ADA).

Non-service animals, including emotional support animals, are permitted only with advance written approval at the time of booking and must be appropriately crated or secured during transport. A non-refundable pet fee of $75 per animal applies. The Client is responsible for any resulting damage, soiling, or cleaning per Section 14.

13. Client Conduct & Prohibited Behavior

Clients must be punctual, wear seatbelts, respect passenger and luggage limits, treat chauffeurs and vehicles respectfully, and follow chauffeur instructions related to safety or legality. Chauffeurs are authorized to terminate service immediately, without refund, if any passenger engages in unsafe, illegal, disruptive, abusive, or inappropriate behavior. Service may be refused or terminated without refund if a client or guest:

• Smokes, vapes, or eats in the vehicle
• Causes damage or excessive mess
• Engages in threatening, abusive, or intoxicated behavior
• Transports illegal substances
• Extends any body part through windows or sunroofs, including while stopped
• Carries weapons (except authorized law enforcement with valid credentials)

Alcohol is permitted only in vehicles legally licensed for such use. Where permitted, the Client is solely responsible for verifying all consuming passengers are 21 or older and for any consequences arising from alcohol-related conduct. Illegal substances are strictly prohibited.

14. Vehicle Damage & Cleaning

Clients are financially responsible for damage or excessive cleaning caused by themselves or their guests. Minimum charges include:

Charges may be assessed and applied to the Client’s payment method up to seventy-two (72) hours after service. The Client will be notified in writing with photographic documentation where applicable. Disputes must be submitted in writing within seven (7) days of notification.

15. Flat-Rate Transfers & Traffic Delays

Flat-rate point-to-point transfers are based on normal traffic conditions estimated at the time of booking. If unforeseen circumstances cause the trip duration to exceed the estimate by more than fifteen (15) minutes — including accidents, road closures, construction, weather, or heavy congestion — the service automatically converts to time-based billing from the point the estimate is exceeded, in 15-minute increments. The chauffeur or dispatch will notify the Client when conversion occurs.

16. Mechanical Issues

LEEMO is not liable for delays caused by mechanical breakdowns or unforeseen vehicle issues. Reasonable alternative arrangements will be provided when possible; such delays do not constitute grounds for refunds or chargebacks beyond what is provided in Section 9.

17. Lost Items & Luggage

LEEMO is not responsible for lost, forgotten, or damaged personal items. Items found may be held for up to seven (7) calendar days at LEEMO’s discretion; handling, storage, or shipping fees may apply. LEEMO handles luggage with reasonable care but is not liable for damage to oversized, overweight, or improperly packed items.

18. Weather, Traffic & Force Majeure

LEEMO is not liable for delays, interruptions, or cancellations caused by weather, traffic, accidents, road closures, government actions, natural disasters, civil unrest, strikes, infrastructure failures, or other events beyond its reasonable control. When feasible, LEEMO may offer rescheduling or credit at its discretion.

19. Affiliate Partners

For services arranged through affiliate partners, LEEMO acts as an intermediary. Affiliate partners are independent contractors and are not employees or agents of LEEMO. Service quality and liability for affiliate-operated rides are governed by the affiliate partner’s own terms and conditions.

20. Additional Charges

Final charges may include tolls, extended wait time, parking fees, route changes, added stops, additional service time, after-hours surcharges, or holiday surcharges. Gratuity is voluntary and never added automatically.

21. Indemnification

To the maximum extent permitted by law, the Client agrees to indemnify, defend, and hold harmless LEEMO, its owners, officers, employees, chauffeurs, agents, and affiliates from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: the conduct of the Client or any guest, invitee, or passenger; any breach of these Terms; any damage to the vehicle or third parties caused by the Client or their guests; or any violation of law during the period of service. This obligation survives the completion of services.

22. Limitation of Liability

To the maximum extent permitted by law, and except in cases of gross negligence or willful misconduct, LEEMO’s total aggregate liability for any claim arising out of or related to services shall not exceed the amount paid by the Client for the affected ride. LEEMO shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, missed connections, or business interruption. Nothing herein limits liability that cannot be limited under Florida law.

23. Privacy & Data Security

LEEMO collects, stores, and processes personal and payment data in compliance with PCI-DSS standards, Florida law, and other applicable regulations, and as set forth in our Privacy Policy at rideleemo.com. Data is used solely for operational, legal, and service-related purposes and is not sold or shared without consent.

24. Right to Refuse Future Service

LEEMO reserves the right to refuse future bookings to any client who violates these Terms or applicable laws.

25. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ original intent.

26. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida. Any legal action shall be brought exclusively in Broward County, Florida. The parties agree to attempt good-faith resolution before litigation, and LEEMO may elect binding arbitration where permitted by law.

27. Updates to These Terms

LEEMO may update these Terms at any time. Continued use of services after an update constitutes acceptance.