Question 1

How do I book a ride with LEEMO?

Accepted Answer

Book online at rideleemo.com/book in under 3 minutes — enter your service type, pickup date, flight number, locations, and select your vehicle. You'll receive confirmation by email and text. You can also call us 24/7 at (305) 298-7070 or email info@rideleemo.com for assistance.

Question 2

What types of vehicles are available in LEEMO's fleet?

Accepted Answer

Our fleet includes: Black Sedan (Cadillac CT5) — up to 2 passengers, 2 bags; Black Lux Sedan (Mercedes-Benz) — up to 2 passengers, 2 bags; Black SUV (Cadillac XT6) — up to 4 passengers, 4 bags; Black XL SUV (Chevrolet Suburban) — up to 6 passengers, 6 bags; Black Van (Mercedes Sprinter) — up to 12 passengers, 12 bags; Black Jet Van (Jet Mercedes Sprinter) — up to 8 passengers, 8 bags.

Question 3

Does LEEMO provide child safety seats?

Accepted Answer

Yes. LEEMO provides child safety seats upon request for all Miami and South Florida transfers, including rear-facing, forward-facing, and booster options. Request at least 24 hours before your pickup.

Question 4

Are LEEMO chauffeurs trained and licensed?

Accepted Answer

LEEMO chauffeurs are fully licensed, insured, and professionally trained — selected for their discretion, punctuality, and commitment to service excellence. Every chauffeur meets Miami-Dade and Broward County licensing requirements for professional ground transportation.

Question 5

How long will LEEMO wait if my flight is delayed?

Accepted Answer

LEEMO includes 60 minutes complimentary wait for international flights and 45 minutes for domestic. Your chauffeur monitors your flight in real time and adjusts automatically. If delay extends beyond the grace period, your transfer converts to an hourly charter rate. LEEMO will never leave you stranded.

Question 6

What payment methods does LEEMO accept?

Accepted Answer

LEEMO accepts all major credit cards — Visa, Mastercard, Amex, and Discover. All payments are processed securely through LimoAnywhere using PCI Level 1 certified technology. No raw card data is ever stored.

Question 7

Is LEEMO available 24/7?

Accepted Answer

Yes. LEEMO operates 24/7 for all transportation needs across Miami and South Florida. Outside office hours, our AI assistant Taylor is available to take your message and ensure your request reaches the team promptly.

Question 8

What is LEEMO's cancellation policy?

Accepted Answer

Standard cancellation notice: Sedans & SUVs — 24 hours; Airport Transfers (under 60 min drive) — 8 hours; Specialty Vehicles (Sprinters) — 7 days; Large Events & Weddings — 30 days. No-shows and late cancellations are charged in full. All deposits are non-refundable. Submit cancellations in writing to info@rideleemo.com.

Question 9

Does LEEMO allow pets?

Accepted Answer

Yes. Small pets in secure carriers are welcome across LEEMO's full fleet. For larger pets, availability depends on vehicle type — contact us at booking. A cleaning fee may apply. ADA service animals are always welcome at no additional charge and require no advance notice.

Question 10

Does LEEMO offer transportation outside of Miami?

Accepted Answer

Yes. Through a network of vetted affiliate partners, LEEMO can arrange professional black car service at major airports and cities worldwide. Contact us at (305) 298-7070 or info@rideleemo.com to arrange your transfer.

Question 11

What is the difference between LEEMO and Uber or Lyft?

Accepted Answer

LEEMO is a licensed, insured professional black car service — not a rideshare app. Every chauffeur is professionally trained and fully licensed. You get a fixed price with no surge pricing, a dedicated vehicle, meet & greet service, real-time flight tracking, and 24/7 support.

Question 12

Does LEEMO offer corporate accounts?

Accepted Answer

Yes. LEEMO offers corporate account billing for businesses requiring regular ground transportation. Corporate accounts include transparent digital receipts, monthly reporting, and priority scheduling. Contact (305) 298-7070 or info@rideleemo.com to set up your account.

Question 13

How much does a black car service cost in Miami?

Accepted Answer

LEEMO pricing depends on service type, vehicle, distance, and time. Airport transfers start from a fixed rate with no surge pricing. Hourly services are billed at a fixed hourly rate. All pricing is transparent and all-inclusive. Get an instant quote at rideleemo.com/book.

Question 14

Does LEEMO serve Fort Lauderdale and other South Florida cities?

Accepted Answer

Yes. LEEMO serves Miami-Dade and Broward County, including Fort Lauderdale, Boca Raton, Weston, Davie, Plantation, Pembroke Pines, Miramar, Parkland, Coral Gables, Miami Beach, Brickell, Aventura, and the Florida Keys. We also serve FLL and OPF airports in addition to MIA.

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