TERMS & CONDITIONS
Please read these Terms & Conditions carefully before using LEEMO’s services or accessing our website. By using our services or interacting with our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services or website.
Service Reservations:
When making reservations for our transportation services, you agree to provide accurate and complete information. This information includes your name, contact details, pick-up and drop-off locations, and any special requests you may have. Providing accurate details ensures that we can offer the best possible service and avoid any potential issues on the day of your reservation. Reservation confirmations are subject to availability, and we reserve the right to refuse service based on our discretion. We strive to accommodate all requests, but certain conditions or high demand may limit our ability to fulfill some reservations.
Cancellation and Modification:
You may cancel or modify your reservation within the specified timeframes outlined in your booking confirmation. Cancellation fees may apply, especially if the cancellation occurs close to the scheduled service time. The specific fees and timeframes will be detailed in your confirmation email. We understand that plans can change, and we aim to be as flexible as possible. However, to ensure fairness and operational efficiency, we have implemented these policies. Additionally, we may cancel your reservation due to unforeseen circumstances, including but not limited to vehicle unavailability or safety concerns. In such cases, we will notify you as soon as possible and offer alternatives or a full refund.
Payment and Fees:
Payment for services is due in accordance with the terms specified during the reservation process. We accept various payment methods, including credit cards, debit cards, and online payment systems. Please ensure that your payment details are accurate to avoid any delays or issues with your booking. Additional charges may apply for extra services, extended usage, or other special requests. These could include additional stops, waiting time, or upgrades to a different vehicle category. You are responsible for any fees associated with tolls, parking, or fines incurred during the use of our services. These charges will be added to your final bill, and you will be notified in advance where possible.
Passenger Conduct:
Passengers are expected to behave in a respectful and courteous manner during the use of our services. This includes treating our drivers and vehicles with respect. Any damage caused to the vehicle due to passenger misconduct may result in additional charges. Such behavior not only affects your experience but also impacts subsequent clients. To ensure a pleasant journey for everyone, we request that all passengers adhere to our conduct guidelines.
Vehicle Capacity:
The number of passengers in a vehicle must not exceed the vehicle’s stated capacity, as outlined in the reservation. This includes never exceeding the number of available seatbelts. This is to ensure safety and comfort for all passengers. Overloading a vehicle can lead to unsafe conditions and potential legal issues. Child safety seats and booster seats are available upon request and subject to availability. Please inform us in advance if you require these seats so that we can make the necessary arrangements.
Smoking and Alcohol:
Smoking is strictly prohibited in all of our vehicles. This policy helps maintain the cleanliness and comfort of our vehicles for all clients. The consumption of alcohol is subject to local laws and regulations. Passengers must adhere to these regulations during the journey. Any violation of these laws may result in immediate termination of the service and additional charges.
Delays and Traffic:
While we make every effort to provide timely service, delays may occur due to traffic conditions, weather, or unforeseen events. We are not responsible for any missed flights, appointments, or other commitments resulting from delays. We recommend allowing extra time for your journey to account for potential delays, especially during peak travel times.
Privacy:
Your use of our services and website is subject to our Privacy Policy, which outlines how we collect, use, and safeguard your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled securely. Please review our Privacy Policy for more details.
Liability:
Our liability is limited to the terms specified in our insurance coverage. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. This limitation of liability ensures that both parties have clear expectations and can resolve any issues fairly.
Governing Law:
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction where the services are provided. This ensures that all legal matters are handled in a consistent and predictable manner.
Changes to Terms & Conditions:
LEEMO reserves the right to update or modify these Terms & Conditions at any time. The revised terms will be effective upon posting on our website. We encourage you to review these terms periodically to stay informed of any changes.
Contact Us:
If you have any questions or concerns regarding these Terms & Conditions, please contact us at Email: info@rideleemo.com or use our mailing address: 2121 Biscayne Blvd #2000, Miami, FL 33137, United States. Our customer service team is available to assist you with any inquiries or issues you may have.
The information contained on this website is subject to change without notice. These Terms & Conditions were last updated on 11 June 2024. Your continued use of our services or website constitutes acceptance of these terms and any subsequent revisions. Thank you for choosing LEEMO.