TERMS & CONDITIONS
Effective Date: July 25, 2025
These Terms and Conditions (“Terms”) govern your use of LEEMO, LLC (“LEEMO,” “we,” “us,” or “our”), a luxury ground transportation service based in Florida. By booking or using our services, you agree to be legally bound by these Terms. If you do not agree, do not proceed with booking or use.
1. Service Overview
LEEMO offers private, luxury ground transportation services throughout Florida, including:
Airport Transfers
Hourly Charters
Special Event Transportation
Intercity Travel (e.g., Miami ↔ Orlando/Naples/Palm Beach/Key West)
All services are billed garage-to-garage, meaning time and mileage are calculated from vehicle departure from base to return, regardless of client location.
2. Reservations & Payment
Bookings must be made via our website, phone, or email.
A valid credit/debit card is required to confirm all reservations.
Full payment is due before service.
By booking, you authorize LEEMO to charge for:
Wait time beyond grace period
Additional stops, tolls, detours, or special requests
Cleaning/damages per Section 10
Off-hour or holiday surcharges
Card processing fee
3. Deposits & Pricing Adjustments
All deposits are non-refundable and non-transferable.
For services booked within 7 days of the service date, full prepayment is required.
Pricing is subject to change based on add-ons, route changes, extra time, or client requests.
A 4% processing fee applies to all card transactions.
4. Cancellation Policy
| Vehicle Type / Booking Type | Notice Required for Refund |
|---|---|
| Standard Sedans & SUVs (non-airport) | 24 hours |
| Airport Transfers (≤ 60-min drive) | 2 hours |
| Specialty Vehicles (Sprinters, Limos) | 7 days |
| Buses, Large Events, Weddings | 30 days |
No-shows and late cancellations will be charged in full.
Cancellations must be made in writing to info@rideleemo.com.
Weather-related cancellations are only refundable if LEEMO cancels for safety reasons.
Refunds are not issued for services terminated due to client misconduct or breach of terms.
5. Wait Time & Grace Periods
| Service Type | Included Grace Period |
|---|---|
| Standard Pickups | 15 minutes |
| Seaports & FBOs | 30 minutes |
| Domestic Flights | 45 minutes |
| International Flights | 60 minutes |
After the grace period, wait time is billed in 15-minute increments at the vehicle’s hourly rate.
6. Chauffeurs & Vehicle Substitution
All chauffeurs are licensed, and trained in safety, discretion, and professionalism.
If your scheduled vehicle becomes unavailable, LEEMO reserves the right to substitute with a vehicle of equal or greater class.
Chauffeurs may be reassigned or replaced in case of emergency or scheduling conflicts.
7. Client Conduct & Responsibilities
To ensure safety and professionalism, clients must:
Be punctual
Wear seatbelts
Avoid exceeding passenger/luggage capacity
Treat staff and vehicles respectfully
Refrain from illegal substances, smoking, or unauthorized alcohol
Notify LEEMO of pets or special requirements ahead of time
Secure belongings and valuables
Comply with chauffeur instructions for safety or operational reasons
Violations may result in immediate termination of service without refund.
8. Prohibited Conduct
LEEMO may refuse service or end a ride with no refund if a client or guest:
Engages in threatening, abusive, or intoxicated behavior
Smokes, vapes, eats, or causes damage in the vehicle
Attempts to overload the vehicle or transport illegal materials
Extends body parts out of windows or sunroofs
Carries firearms (unless active law enforcement with ID)
9. Damage, Cleaning & Liability
| Incident | Fee |
|---|---|
| Bodily fluids, vomit | $250 minimum |
| Deep cleaning (spills, glitter) | $250 |
| Biohazard cleaning | $500 |
| Smoke or odor removal | Charged at 8-hour vehicle rate |
| Pet not crated | $50 per pet |
| Interior/exterior damage | Billed at cost of repair + downtime |
Charges for damage may be applied up to 24 hours after service.
LEEMO is not liable for personal items left in vehicles.
Found items may be returned; shipping fees apply.
10. Force Majeure
LEEMO is not responsible for delays or cancellations caused by:
Weather
Road closures or traffic accidents
Mechanical issues
Flight delays
Government actions or emergencies
Acts of God
When possible, we will offer rescheduling or credit. Our maximum liability is limited to the amount paid for the affected ride.
11. Pets & Child Safety
Pets must be crated and approved in advance.
Service animals are welcome per ADA guidelines.
Car seats and boosters available upon request; proper usage is parent/guardian responsibility.
12. Lost Items
LEEMO is not responsible for lost/damaged items.
Found items are held temporarily and may be shipped at your cost.
13. Gratuity
Gratuity is not included unless explicitly stated. While not required, tips are appreciated for exceptional service.
14. Privacy & Data Security
We handle personal data in compliance with PCI standards and Florida law.
Data is stored securely and only used for operational or legal purposes.
We do not sell or share client data without explicit consent.
15. Intellectual Property
All content on the LEEMO website (text, visuals, branding) is protected by U.S. copyright and intellectual property law. Unauthorized use is prohibited.
16. Governing Law & Dispute Resolution
Governed by Florida law.
Legal matters will be resolved in Broward County courts.
Parties agree to attempt good-faith negotiation before litigation.
If unresolved, disputes may proceed to binding arbitration via the American Arbitration Association.
17. Service Termination
LEEMO reserves the right to:
Refuse or discontinue service without refund
Charge for damages or extended time
Deny future bookings to clients who violate these Terms
18. Updates to Terms
These Terms may be updated periodically. Continued use of our services after updates constitutes acceptance.